Annual security (& fire safety) reports (ASR) Crime statistics, policies concerning safety and security, sexual offenses, and missing persons, fire statistics (for student housing)

Drug and Alcohol Misuse Prevention Program (DAMPP) (pdf) ATSU’s drug-free and alcohol-free policy, availability of drug and alcohol counseling, dangers of drug misuse, and penalties of drug and alcohol misuse

Printed copies of the ASR and DAMPP are available by contacting ATSU Student Affairs (studentaffairs@atsu.edu; 660.626.2236); or Human Resources (hr@atsu.edu; 660.626.2790).

Immunizations ATSU’s catalog contains program specific requirements

Voter registration

A.T. Still University is an institutional participant in the National Council for State Reciprocity Agreement (NC-SARA) initiative. The listing for A.T. Still University of Health Sciences may be found under the Kirksville, Missouri campus at https://www.nc-sara.org/states/mo.

As a member of NC-SARA, ATSU complies with stated guidelines that meet all current individual state mandates regarding online education. ATSU regularly reviews changes in state laws that may not be included in the SARA agreement and is unaware of any non-compliance. ATSU is committed to maintaining the required compliance. However, the variability of state processes and the lack of a formal system of notification may result in unexpected delays.

As part of its participation in NC-SARA, ATSU agrees to work with its Home State’s SARA Portal Entity to resolve any complaints arising in SARA states and to abide by the decisions of that entity regarding resolution of such complaints. The online student complaint process may be found on the SARA site at https://nc-sara.org/sara-student-complaints-0.

Each student enrolled in any ATSU program, including online programs, signs a letter prior to matriculation that clearly states the cost of the program and the refund policy. This letter has been reviewed by numerous state educational authorities and has been recognized as satisfying the rights of students to understand program cost and their right to refunds.

Student Complaint Resolution and Complaint Resolution Contacts

Students with complaints or concerns are encouraged to first utilize the University's internal complaint or review policies as noted in the student's school/program catalog. If the issue cannot be resolved internally, students may also file a complaint with the appropriate state agency your current state of residence (listed below).

State Contact Information for Online Students

The U.S. Department of Education requires disclosure to consumers residing in all U.S. states. The list below provides contact information for all 50 U.S. states, the District of Columbia, and Puerto Rico. It should not be construed as informative of agency regulation, where an institution is licensed or in which states an institution is required to be licensed.

ATSU offers mechanisms for resolution of complaints arising out of academic, non-academic, administrative, or behavioral concerns. Each process is designed to help ensure the safety, security, and fair treatment of all students. ATSU encourages informal resolution through direct communication with the individuals involved, whenever possible. In instances where informal resolution as described below is unsatisfactory or there is a specific complaint process, concerns are elevated to formal complaints. Students should consult with Student Affairs if they are unsure about where or how to address a concern.

Informal General Complaint Processes

Informal complaints (i.e. concerns or expressions of dissatisfaction or disagreement) should be handled through direct communication (i.e. conversation, email, letter) between the student and the individual or office involved.

1. The majority of student complaints can be addressed through communication with the individuals involved and are issues that are commonly handled by a university support office (i.e. Student Affairs, Human Resources, etc.)
2. If the issue remains unresolved, the informal complaint should be directed to the appropriate university office, academic unit, or Dean for additional pursuit of resolution.

Specific Complaint Processes

• Discrimination, Harassment, and Retaliation. University Catalog or University Student Handbook
• Title IX or Clery Act. Prohibition of discrimination, harassment and retaliation
• Work study and Title VII. University Student Handbook: Professional Rights, Responsibilities, and Conduct
• Student Records/FERPA.
• Disability Access and Accommodation. University Catalog or University Student Handbook: Appendix G
• Institutional Accreditation. Any prospective or enrolled student may request a copy of ATSU’s accreditation and state approval documents. Complaints relating ATSU’s institutional quality may be file with the Higher Learning Commission.
• School and/or Program Accreditation. University Student Handbook: University Catalog or University Student Handbook: About ATSU-University Accreditation.  For Arizona programs, students may file a complaint with the Arizona State Board of Private Postsecondary Education (1740 W. Adams, Ste. 3008, Phoenix, AZ 85007)
• Veteran’s Affairs. Students who are receiving VA tuition benefits may submit a complaint to the US Department of Veterans Affairs if they believe ATSU is failing to follow the VA’s Principles of Excellence in education and training. VA complaints can be filed online
• Federal Financial Aid. Students can file a complaint with the Department of Education if they are dissatisfied with their experience in the federal student aid process or want to report suspicious activity related to federal loans. Financial Aid complaints can be filed online

General Complaint Processes

 ATSU recognizes students’ rights to express general complaints and seek solutions to problems arising from complaints, disagreements with faculty/administrators, or different interpretations of ATSU policy. Some concerns may involve course grades, promotion, financial concerns, etc. The procedure for expressing a general complaint that does not fall under the Code of Academic Conduct; Code of Behavioral Standards; Discrimination, Harassment, and Retaliation Grievance procedures; or FERPA follows:

• Academic.  Any concern that is academic in nature should be first discussed with the immediate instructor. If resolution cannot be reached, a student may appeal in writing to the next ranking administrator.
• Non-academic.  Similarly, if there is a concern in areas other than academic, the student should first direct their complaint in writing to the director of the specific area of concern and then to the appropriate dean or vice president.

General complaints should include the nature of the complaint, requested outcomes, and a description of previous attempts to resolve the issue informally. Students should expect a preliminary response from the appropriate office/unit within ten (10) business days of receipt of the general complaint. The designated responder will address the general complaint as timely as possible and will provide the student a final written determination including any proposed resolution.

1. General complaints cannot be anonymous or filed on behalf of another person.
2. Complaints that are handled through a different university process or procedure will be returned to the student with information on where/who to submit the complaint to for processing. See above for a list of specific complaint resources.

Students are encouraged to consult with Student Affairs if unsure about where or how to address a concern and/or complaint. Submit a complaint.

ATSU offers a fraud hotline allowing for anonymous complaints.  Visit the Fraud Hotline or call 1-855-FRAUD-HL, company ID “ATSU”.

ATSU has several professional programs that lead to initial licensure in state-regulated occupations. The curriculum for each of the programs listed below is designed to meet national accreditation requirements and graduate educational requirements for licensure in every state and some US territories. Students should check any additional professional licensure requirements for the state, district or territory in which they intend to pursue employment.

Arizona School of Dentistry & Oral Health

• Doctor of Dental Medicine
• Master of Science in Orthodontics

Arizona School of Health Sciences

• Doctor of Audiology
• Doctor of Physical Therapy
• Master of Science in Physician Assistant Studies
• Doctor of Occupational Therapy
• Master of Science in Occupational Therapy
• Master of Science in Speech-Language Pathology

College for Healthy Communities

• Master of Science in Physician Assistant Studies

Kirksville College of Osteopathic Medicine

• Doctor of Osteopathic Medicine

Missouri School of Dentistry & Oral Health

• Doctor of Dental Medicine

School of Osteopathic Medicine in Arizona

• Doctor of Osteopathic Medicine

In alignment with the IBHE Higher Education Housing and Opportunities Act, A.T. Still University is committed to supporting students who may be experiencing housing insecurity, including homelessness. Students facing housing-related concerns are encouraged to seek support to be connected with available campus and community resources that may include referrals to housing options, emergency support, and connections to additional services aimed at promoting student stability and success.

You can connect to support and find more information on the Student Services site.