Skip to content
Downward facing arrows enclosed in a circle, accompanied by the text "learn more"

Department of Student Affairs - Student Complaints

Image of ATSU Students on Campus sharing homework

Department of Student Affairs - Student Complaints

ATSU offers mechanisms for resolution of complaints arising out of academic, non-academic, administrative, or behavioral concerns. Each process is designed to help ensure the safety, security, and fair treatment of all students. ATSU encourages informal resolution through direct communication with the individuals involved, whenever possible. In instances where informal resolution as described below is unsatisfactory or there is a specific complaint process, concerns are elevated to formal complaints. Students should consult with Student Affairs if they are unsure about where or how to address a concern.

Informal General Complaint Processes

Informal complaints (i.e. concerns or expressions of dissatisfaction or disagreement) should be handled through direct communication (i.e. conversation, email, letter) between the student and the individual or office involved.

  1. The majority of student complaints can be addressed through communication with the individuals involved and are issues that are commonly handled by a university support office (i.e. Student Affairs, Human Resources, etc.)
  2. If the issue remains unresolved, the informal complaint should be directed to the appropriate university office, academic unit, or Dean for additional pursuit of resolution.

Specific Complaint Processes

There are many types specific complaints directly addressed by policy. Specific complaints and the source for the appropriate processes are listed below.

General Complaint Processes

 ATSU recognizes students’ rights to express general complaints and seek solutions to problems arising from complaints, disagreements with faculty/administrators, or different interpretations of ATSU policy. Some concerns may involve course grades, promotion, financial concerns, etc. The procedure for expressing a general complaint that does not fall under the Code of Academic Conduct; Code of Behavioral Standards; Discrimination, Harassment, and Retaliation Grievance procedures; or FERPA follows:

  • Academic.  Any concern that is academic in nature should be first discussed with the immediate instructor. If resolution cannot be reached, a student may appeal in writing to the next ranking administrator.
  • Non-academic.  Similarly, if there is a concern in areas other than academic, the student should first direct their complaint in writing to the director of the specific area of concern and then to the appropriate dean or vice president.

General complaints should include the nature of the complaint, requested outcomes, and a description of previous attempts to resolve the issue informally. Students should expect a preliminary response from the appropriate office/unit within ten (10) business days of receipt of the general complaint. The designated responder will address the general complaint as timely as possible and will provide the student a final written determination including any proposed resolution.

  1. General complaints cannot be anonymous or filed on behalf of another person.
  2. Complaints that are handled through a different university process or procedure will be returned to the student with information on where/who to submit the complaint to for processing. See above for a list of specific complaint resources.

Students are encouraged to consult with Student Affairs if unsure about where or how to address a concern and/or complaint. Submit a complaint.

ATSU offers a fraud hotline allowing for anonymous complaints.  Visit the Fraud Hotline or call 1-855-FRAUD-HL, company ID “ATSU”.

For more information, please contact Lori Haxton, vice president of student affairs (Missouri campus) at 660.626.2236 or Beth Poppre, associate vice president of student affairs (Arizona campus) at 480.219.6026.

ATSU Social Media

facebook Facebook
linkedin LinkedIn
instagram Instagram
youtube YouTube
twitter Twitter

Innovating whole person healthcare

Man looking through an ophthalmoscope.

Community Health Center

Waianae, Hawaii

As a leading provider of quality healthcare for area residents, Waianae Coast Comprehensive Health Center also provides community employment and health education. More than 80% of the staff are local residents, and many were trained at the affiliated Waianae Health Academy. Find out more.

Sponsor a cause

Animated space view of the Earth with light rays illuminating out of the United States.

From public health centers located in communities where services are needed most, to research and other leading edge whole person healthcare initiatives, you can create your own legacy by contributing to the specific cause that moves you most. Find out more.

Whole person healthcare

Doctor playfully examining a young boy who is sitting on his mother's lap.

Whole person healthcare takes an integrated approach that addresses body, mind and spirit as one. Students are encouraged to participate in wellness programs and study areas including nutrition and psychology to gain a more comprehensive understanding. Find out more.

Stay connected

Large letter B on a black background with BE THE LIGHT text underneath.

Keep up with the latest developments in whole person healthcare at A.T. Still University with our complimentary newsletter and other publications. From scholarly inquiry and research to alumni activities and more. Sign up today.

Apply now

Pathway through green grass leading into a golden sunset.

Let your light shine at A.T. Still University. Combining leading-edge whole person healthcare with a commitment to serving those communities where needs are greatest, we provide students the opportunity to truly excel as doctors, dentists, healthcare providers and healthcare leaders.