{"id":8726,"date":"2025-08-29T14:27:50","date_gmt":"2025-08-29T14:27:50","guid":{"rendered":"https:\/\/www.atsu.edu\/ncoppe\/?p=8726"},"modified":"2025-09-29T14:58:19","modified_gmt":"2025-09-29T14:58:19","slug":"help-center","status":"publish","type":"post","link":"https:\/\/www.atsu.edu\/ncoppe\/help-center\/","title":{"rendered":"Help Center"},"content":{"rendered":"\n<p><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-cyan-blue-color\">THIS PAGE IS CURRENTLY UNDER CONSTRUCTION &#8211; MORE INFORMATION COMING SOON!<\/mark><\/strong><\/p>\n\n\n\n<div class=\"wp-block-group alignfull has-background\" style=\"background-color:#f0f0f0;padding-top:6vw;padding-right:6vw;padding-bottom:6vw;padding-left:6vw\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-container-core-group-is-layout-14d0c9c3 wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group is-vertical is-nowrap is-layout-flex wp-container-core-group-is-layout-287ef9cb wp-block-group-is-layout-flex\" style=\"padding-right:0;padding-left:0\">\n<p><strong>Knowledge Base \/ FAQs<\/strong><\/p>\n\n\n\n<div class=\"wp-block-gutena-accordion gutena-accordion-block gutena-accordion-block-ad07a2-27 is-layout-flow wp-block-gutena-accordion-is-layout-flow\" data-single=\"false\">\n<div class=\"wp-block-gutena-accordion-panel gutena-accordion-block__panel\">\n<div class=\"wp-block-gutena-accordion-panel-title gutena-accordion-block__panel-title\"><div class=\"gutena-accordion-block__panel-title-inner\">\n<h6 class=\"wp-block-heading has-text-align-left\" style=\"margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px\">How do I login to NCOPPE?<\/h6>\n<div class=\"trigger-plus-minus\"><div class=\"horizontal\"><\/div><div class=\"vertical\"><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-gutena-accordion-panel-content gutena-accordion-block__panel-content\"><div class=\"gutena-accordion-block__panel-content-inner\">\n<ul class=\"wp-block-list\">\n<li>Individual Members (<em><a href=\"https:\/\/www.atsu.edu\/ncoppe\/wp-content\/uploads\/2025\/09\/Individual-Login.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">instructions<\/a><\/em>)<\/li>\n\n\n\n<li>Residency Program Members<em> (instructions)<\/em><\/li>\n\n\n\n<li>Institutional Education Members <em>(instructions)<\/em><\/li>\n<\/ul>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-gutena-accordion-panel gutena-accordion-block__panel\">\n<div class=\"wp-block-gutena-accordion-panel-title gutena-accordion-block__panel-title\"><div class=\"gutena-accordion-block__panel-title-inner\">\n<h6 class=\"wp-block-heading has-text-align-left\" style=\"margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px\">My username and\/or password is incorrect.<\/h6>\n<div class=\"trigger-plus-minus\"><div class=\"horizontal\"><\/div><div class=\"vertical\"><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-gutena-accordion-panel-content gutena-accordion-block__panel-content\"><div class=\"gutena-accordion-block__panel-content-inner\">\n<ul class=\"wp-block-list\">\n<li>For residency programs logging in with an ATSU username, be sure to include @stilloptiatsu.edu<\/li>\n\n\n\n<li>If you do not remember your password or it is expired, email us at ncoppe@atsu.edu or call 660.626.2717.<\/li>\n<\/ul>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-gutena-accordion-panel gutena-accordion-block__panel\">\n<div class=\"wp-block-gutena-accordion-panel-title gutena-accordion-block__panel-title\"><div class=\"gutena-accordion-block__panel-title-inner\">\n<h6 class=\"wp-block-heading has-text-align-left\" style=\"margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px\">I already use Microsoft Apps at my institution and I am unable to access my NCOPPE account<\/h6>\n<div class=\"trigger-plus-minus\"><div class=\"horizontal\"><\/div><div class=\"vertical\"><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-gutena-accordion-panel-content gutena-accordion-block__panel-content\"><div class=\"gutena-accordion-block__panel-content-inner\">\n<ul class=\"wp-block-list\">\n<li>Login instructions for Microsoft Apps users<\/li>\n<\/ul>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-gutena-accordion-panel gutena-accordion-block__panel\">\n<div class=\"wp-block-gutena-accordion-panel-title gutena-accordion-block__panel-title\"><div class=\"gutena-accordion-block__panel-title-inner\">\n<h6 class=\"wp-block-heading has-text-align-left\" style=\"margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px\">How do I access NCOPPE on-demand courses?<\/h6>\n<div class=\"trigger-plus-minus\"><div class=\"horizontal\"><\/div><div class=\"vertical\"><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-gutena-accordion-panel-content gutena-accordion-block__panel-content\"><div class=\"gutena-accordion-block__panel-content-inner\">\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.atsu.edu\/ncoppe\/on-demand-courses-tutorial\/\">My Courses Tutorial<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-gutena-accordion-panel gutena-accordion-block__panel\">\n<div class=\"wp-block-gutena-accordion-panel-title gutena-accordion-block__panel-title\"><div class=\"gutena-accordion-block__panel-title-inner\">\n<h6 class=\"wp-block-heading has-text-align-left\" style=\"margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px\">Do I have access to UpToDate through NCOPPE?<\/h6>\n<div class=\"trigger-plus-minus\"><div class=\"horizontal\"><\/div><div class=\"vertical\"><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-gutena-accordion-panel-content gutena-accordion-block__panel-content\"><div class=\"gutena-accordion-block__panel-content-inner\">\n<p>Our Osteopathic Education memberships for residency programs provide access to the A.T. Still Memorial Library tools and resources, including UpToDate.  <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.atsu.edu\/ncoppe\/wp-content\/uploads\/2025\/09\/Accessing-UpToDate-Computer-handout.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Accessing UpToDate on a compute<\/a><a href=\"https:\/\/www.atsu.edu\/ncoppe\/wp-content\/uploads\/2025\/09\/Accessing-UpToDate-Computer-handout.pdf\">r<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.atsu.edu\/ncoppe\/wp-content\/uploads\/2025\/09\/Accessing-UpToDate-Mobile-handout.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Accessing UpToDate on a mobile device<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-gutena-accordion-panel gutena-accordion-block__panel\">\n<div class=\"wp-block-gutena-accordion-panel-title gutena-accordion-block__panel-title\"><div class=\"gutena-accordion-block__panel-title-inner\">\n<h6 class=\"wp-block-heading has-text-align-left\" style=\"margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px\">How do I update my Individual Membership subscription and payment method?<\/h6>\n<div class=\"trigger-plus-minus\"><div class=\"horizontal\"><\/div><div class=\"vertical\"><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-gutena-accordion-panel-content gutena-accordion-block__panel-content\"><div class=\"gutena-accordion-block__panel-content-inner\">\n<p><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.atsu.edu\/ncoppe\/wp-content\/uploads\/2025\/09\/Updating-Ind-Membership-Settings.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Individual Membership Account Settings<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<p><strong>Contact NCOPPE for Additional Assistance<\/strong><\/p>\n\n\n\n<p>If the tips above did not resolve your issue and you need additional assistance, email us at <a href=\"mailto:ncoppe@atsu.edu\">ncoppe@atsu.edu<\/a> or call 660.626.2717.<\/p>\n\n\n\n<p>Be sure to include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your full NCOPPE username as you typed it<\/li>\n\n\n\n<li>Your contact information<\/li>\n\n\n\n<li>Your membership type (Individual, Residency, Institutional\/COM)\n<ul class=\"wp-block-list\">\n<li>For residency and COM members, include your institution\/program name<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Details of your problem and screenshots, if possible.  Include the following details:\n<ul class=\"wp-block-list\">\n<li>The page you are attempting to access<\/li>\n\n\n\n<li>Steps you have taken<\/li>\n\n\n\n<li>Any error messages that occurred<\/li>\n\n\n\n<li>Are you using a computer or mobile device?<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"THIS PAGE IS CURRENTLY UNDER CONSTRUCTION &#8211; MORE INFORMATION COMING SOON! Knowledge Base \/ FAQs Contact NCOPPE for Additional Assistance If the tips above did not resolve your issue and you need additional assistance, email us at ncoppe@atsu.edu or call 660.626.2717. Be sure to include:","protected":false},"author":35,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-8726","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"acf":{"include_in_advanced_search":false,"open_access":false,"short_description":"","year_published":"","author_presenter":"","length":"Select a length","format":"","patient_population":"","topics":"","for_further_study":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Help Center - NCOPPE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.atsu.edu\/ncoppe\/help-center\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Help Center - NCOPPE\" \/>\n<meta property=\"og:description\" content=\"THIS PAGE IS CURRENTLY UNDER CONSTRUCTION &#8211; MORE INFORMATION COMING SOON! 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