{"id":8963,"date":"2026-02-19T18:26:50","date_gmt":"2026-02-19T18:26:50","guid":{"rendered":"https:\/\/www.atsu.edu\/ncoppe\/?page_id=8963"},"modified":"2026-05-20T10:32:40","modified_gmt":"2026-05-20T17:32:40","slug":"help-center","status":"publish","type":"page","link":"https:\/\/www.atsu.edu\/ncoppe\/help-center\/","title":{"rendered":"Help Center"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">NCOPPE help center<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The NCOPPE help center is your central resource for support and guidance with NCOPPE courses and materials. Here you can browse frequently asked questions, find contact information, and use the advanced search tool\u2014all designed to help you get the answers and support you need.<\/p>\n\n\n\n<div class=\"wp-block-group alignfull has-background\" style=\"background-color:#f0f0f0;padding-top:6vw;padding-right:6vw;padding-bottom:6vw;padding-left:6vw\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-container-core-group-is-layout-71da0cdd wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group is-vertical is-nowrap is-layout-flex wp-container-core-group-is-layout-b2bac573 wp-block-group-is-layout-flex\" style=\"padding-right:0;padding-left:0\">\n<h3 class=\"wp-block-heading\">Frequently asked questions<\/h3>\n\n\n\n<div class=\"wp-block-gutena-accordion gutena-accordion-block gutena-accordion-block-fe321e-4d is-layout-flow wp-block-gutena-accordion-is-layout-flow\" data-single=\"false\">\n<div class=\"wp-block-gutena-accordion-panel gutena-accordion-block__panel\">\n<div class=\"wp-block-gutena-accordion-panel-title gutena-accordion-block__panel-title\"><div class=\"gutena-accordion-block__panel-title-inner\">\n<h6 class=\"wp-block-heading has-text-align-left\" style=\"margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px\">How do I login to NCOPPE?<\/h6>\n<div class=\"trigger-plus-minus\"><div class=\"horizontal\"><\/div><div class=\"vertical\"><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-gutena-accordion-panel-content gutena-accordion-block__panel-content\"><div class=\"gutena-accordion-block__panel-content-inner\">\n<ul class=\"wp-block-list\">\n<li>Individual Members (<em><a href=\"https:\/\/www.atsu.edu\/ncoppe\/wp-content\/uploads\/2025\/09\/Individual-Login.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">instructions<\/a><\/em>)<\/li>\n\n\n\n<li>Residency Program Members<em> (instructions)<\/em><\/li>\n\n\n\n<li>Institutional Education Members <em>(instructions)<\/em><\/li>\n<\/ul>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-gutena-accordion-panel gutena-accordion-block__panel\">\n<div class=\"wp-block-gutena-accordion-panel-title gutena-accordion-block__panel-title\"><div class=\"gutena-accordion-block__panel-title-inner\">\n<h6 class=\"wp-block-heading has-text-align-left\" style=\"margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px\">My username and\/or password is incorrect.<\/h6>\n<div class=\"trigger-plus-minus\"><div class=\"horizontal\"><\/div><div class=\"vertical\"><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-gutena-accordion-panel-content gutena-accordion-block__panel-content\"><div class=\"gutena-accordion-block__panel-content-inner\">\n<ul class=\"wp-block-list\">\n<li>For residency programs logging in with an ATSU username, be sure to include @stilloptiatsu.edu<\/li>\n\n\n\n<li>If you do not remember your password or it is expired, email us at <a href=\"mailto:ncoppe@atsu.edu\">ncoppe@atsu.edu<\/a> or call <a href=\"tel:6606262717\">660.626.2717<\/a>.<\/li>\n<\/ul>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-gutena-accordion-panel gutena-accordion-block__panel\">\n<div class=\"wp-block-gutena-accordion-panel-title gutena-accordion-block__panel-title\"><div class=\"gutena-accordion-block__panel-title-inner\">\n<h6 class=\"wp-block-heading has-text-align-left\" style=\"margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px\">I already use Microsoft Apps at my institution and I am unable to access my NCOPPE account<\/h6>\n<div class=\"trigger-plus-minus\"><div class=\"horizontal\"><\/div><div class=\"vertical\"><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-gutena-accordion-panel-content gutena-accordion-block__panel-content\"><div class=\"gutena-accordion-block__panel-content-inner\">\n<ul class=\"wp-block-list\">\n<li>Login instructions for Microsoft Apps users<\/li>\n<\/ul>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-gutena-accordion-panel gutena-accordion-block__panel\">\n<div class=\"wp-block-gutena-accordion-panel-title gutena-accordion-block__panel-title\"><div class=\"gutena-accordion-block__panel-title-inner\">\n<h6 class=\"wp-block-heading has-text-align-left\" style=\"margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px\">How do I access NCOPPE on-demand courses?<\/h6>\n<div class=\"trigger-plus-minus\"><div class=\"horizontal\"><\/div><div class=\"vertical\"><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-gutena-accordion-panel-content gutena-accordion-block__panel-content\"><div class=\"gutena-accordion-block__panel-content-inner\">\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.atsu.edu\/ncoppe\/on-demand-courses-tutorial\/\">My Courses tutorial<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-gutena-accordion-panel gutena-accordion-block__panel\">\n<div class=\"wp-block-gutena-accordion-panel-title gutena-accordion-block__panel-title\"><div class=\"gutena-accordion-block__panel-title-inner\">\n<h6 class=\"wp-block-heading has-text-align-left\" style=\"margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px\">Do I have access to UpToDate through NCOPPE?<\/h6>\n<div class=\"trigger-plus-minus\"><div class=\"horizontal\"><\/div><div class=\"vertical\"><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-gutena-accordion-panel-content gutena-accordion-block__panel-content\"><div class=\"gutena-accordion-block__panel-content-inner\">\n<p class=\"wp-block-paragraph\">Our Osteopathic Education memberships for residency programs provide access to the A.T. Still Memorial Library tools and resources, including UpToDate.  <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.atsu.edu\/ncoppe\/wp-content\/uploads\/2025\/09\/Accessing-UpToDate-Computer-handout.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Accessing UpToDate on a compute<\/a><a href=\"https:\/\/www.atsu.edu\/ncoppe\/wp-content\/uploads\/2025\/09\/Accessing-UpToDate-Computer-handout.pdf\">r<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.atsu.edu\/ncoppe\/wp-content\/uploads\/2025\/09\/Accessing-UpToDate-Mobile-handout.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Accessing UpToDate on a mobile device<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-gutena-accordion-panel gutena-accordion-block__panel\">\n<div class=\"wp-block-gutena-accordion-panel-title gutena-accordion-block__panel-title\"><div class=\"gutena-accordion-block__panel-title-inner\">\n<h6 class=\"wp-block-heading has-text-align-left\" style=\"margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px\">How do I update my Individual Membership subscription and payment method?<\/h6>\n<div class=\"trigger-plus-minus\"><div class=\"horizontal\"><\/div><div class=\"vertical\"><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-gutena-accordion-panel-content gutena-accordion-block__panel-content\"><div class=\"gutena-accordion-block__panel-content-inner\">\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.atsu.edu\/ncoppe\/wp-content\/uploads\/2025\/09\/Updating-Ind-Membership-Settings.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Individual membership account settings<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n<div class=\"contact-box\">\n<h3 id=\"contact-ncoppe\">Contact the NCOPPE<\/h3>\n<div class=\"contact-box-inner\">\n<div class=\"contact-box-left\">\n<p>If the tips above did not resolve your issue, or if you have additional questions, feedback, or need further assistance, our NCOPPE team is ready to assist you.<\/p>\n<p>To help us resolve your issue as quickly as possible, please include the information listed below in your message. Sharing these details up front allows our team to review your request efficiently and provide a more accurate response.<\/p>\n<ol>\n<li>Your NCOPPE account information\n<ul>\n<li>Your full NCOPPE username as entered during login<\/li>\n<li>Your contact information (email and\/or phone number)<\/li>\n<li>Your membership type (Individual, Residency, or Institutional\/COM)\n<ul style=\"list-style: circle;\">\n<li>For Residency and COM members, please also include the name of your institution or program<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<li>Details of your problem\n<ul>\n<li>The specific page you were attempting to access<\/li>\n<li>A clear description of the problem, including any error messages received<\/li>\n<li>Steps you have already taken to try to resolve the issue<\/li>\n<li>Screenshots, if available, to help illustrate the problem<\/li>\n<li>The device you are using (computer, tablet, or mobile device)<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<\/div>\n<div class=\"contact-box-right\">\n<h4>Contact us:<\/h4>\n<p><i class=\"fa-light fa-location-dot\"><\/i><a href=\"#\">800 W. Jefferson<br \/>Kirksville, MO 63501<\/a><\/p>\n<p><i class=\"fa-light fa-envelope\"><\/i><a href=\"mailto:ncoppe@atsu.edu\">ncoppe@atsu.edu<\/a><\/p>\n<p><i class=\"fa-sharp fa-light fa-phone-volume\"><\/i><a href=\"tel:6606262717\">660.626.2717<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"NCOPPE help center The NCOPPE help center is your central resource for support and guidance with NCOPPE courses and materials. 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